1. Scope
This policy applies to navso.com, including appointment booking, Patient Help, contact and direction requests, callback requests, and patient-support workflows. The website is designed for administrative coordination and general website use. It is not intended for emergency care management, diagnosis, prescription advice, or real-time clinical decision-making.
2. Categories of data collected
Depending on how you use the website, the clinic may collect your name, patient name, age, mobile number, optional email address, booking preferences, appointment references, callback or support details, and operational metadata such as IP address, browser details, timestamps, and security logs.
Patient Help is not meant for symptoms, reports, prescriptions, scans, ECGs, echocardiograms, angiography reports, treatment history, or other sensitive medical information. Please do not submit such content through chat.
3. How data is used
Your data may be used to process appointment requests, send confirmations and updates, respond to support or callback requests, share directions and arrival information, maintain service records, protect the website against misuse, improve operational quality, and comply with applicable legal or regulatory obligations.
4. Patient Help and sensitive health information
NAVSO Patient Help is a non-clinical administrative interface. It is not monitored as an emergency channel and is not a substitute for consultation, emergency triage, or treatment advice. If a user nevertheless submits symptoms, reports, prescriptions, or urgent medical details, the clinic may decline to process them as a clinical request and may retain limited records only as reasonably necessary for safety, audit, abuse prevention, grievance handling, or legal compliance.
5. Consent, lawful processing, and user responsibility
By submitting your information on the website, you consent to its use for the specific administrative purpose for which it was provided, unless processing is otherwise permitted or required by applicable law. Please provide only information that is accurate, relevant, and necessary for the request you are making.
If you submit information relating to another person, including a parent, spouse, child, or patient, you represent that you are authorised to share that information for the requested purpose. If the request concerns a person below 18 years of age, it should be made by a parent or lawful guardian or with their authority.
6. Sharing and disclosures
Data may be shared on a need-to-know basis with authorised clinic or hospital administrative personnel and with service providers that support hosting, email, messaging, telephony, payment facilitation, or website security. Data may also be disclosed where required by law, lawful process, regulation, or to protect legal rights, patient safety, clinic operations, or system integrity.
7. Retention
Personal data and operational records may be retained only for as long as reasonably necessary for appointment administration, support handling, fraud prevention, internal audit, dispute resolution, record continuity, and applicable legal or regulatory compliance. Retention periods may vary by the nature of the request and the clinic’s operational or legal requirements.
8. Your privacy rights
Subject to applicable Indian law and lawful retention requirements, you may request withdrawal of consent, correction, updating, or erasure of personal data previously submitted by you, and you may raise a grievance regarding processing of your data. The clinic may need to retain certain records where necessary for pending services, internal controls, legal compliance, or legitimate defence of claims.
Privacy or grievance requests may be sent through the Contact page or to nsahluwalia@gmail.com. You may also use the contact numbers displayed on the website for administrative escalation.
9. Security safeguards
The website uses reasonable administrative, technical, and organisational safeguards appropriate to the nature of the data processed and the hosting environment. However, no website, network, email system, or internet transmission can be guaranteed to be completely secure, uninterrupted, or free from unauthorised access.
10. Cookies, logs, and diagnostics
The website may use basic cookies, session mechanisms, and server-side logs for functionality, security, routing, abuse prevention, analytics, and troubleshooting. These tools support appointment flow stability, service quality, and protection of the website.
11. Emergency situations
If you have chest pain, severe breathing difficulty, collapse, suspected heart attack, or any medical emergency, do not use Patient Help or website forms for urgent care. Immediately contact the nearest hospital and ambulance service in your location, or call 112 for emergency assistance.
12. Policy updates
This policy may be updated from time to time to reflect operational, legal, technical, or regulatory changes. Continued use of the website after an update will be treated as acceptance of the revised policy to the extent permitted by applicable law.