1. Website purpose
This website is provided to support appointment booking, callback requests, directions, clinic information, patient-support coordination, and general educational content. The website is not intended to provide emergency response, diagnosis, prescription advice, treatment recommendations, or continuous clinical monitoring.
2. Acceptance of these terms
By accessing or using this website, you agree to these terms and to the Privacy Policy and Patient Help Disclaimer. If you do not agree, please do not use the website or submit information through its forms or chat features.
3. Patient Help is administrative only
NAVSO Patient Help is a non-clinical administrative support interface. It may assist with appointments, fees, timings, directions, callback requests, second-opinion logistics, and patient support. It must not be used for symptoms, prescriptions, report interpretation, treatment advice, or emergency medical reliance.
4. No doctor-patient relationship through routine website use
Use of this website, including Patient Help, does not by itself create a doctor-patient relationship with Dr. Navjeet Singh Ahluwalia or NAVSO Cardiology Clinic. A doctor-patient relationship ordinarily arises only during an in-person consultation or a formally scheduled and legally compliant telemedicine consultation.
5. Emergency use is prohibited
If you have chest pain, severe breathing difficulty, suspected cardiac distress, collapse, or any other emergency, do not use the website, Patient Help, or support forms as your emergency channel. Immediately contact the nearest hospital and ambulance service in your location, or call 112 for emergency assistance.
6. Educational content
Articles, FAQs, and page content are intended for general educational and informational purposes only. They are not a substitute for professional medical consultation, personalised treatment planning, emergency triage, or hospital-based care.
7. Appointment requests and confirmations
All appointment requests are subject to review, operational availability, clinic schedule, and confirmation by the clinic team. Displayed timings, fees, payment methods, and booking slots may be updated from time to time. The clinic is closed on Sundays and on notified national holidays.
8. User obligations
You agree to provide information that is accurate, current, and relevant to the requested administrative purpose. You must not use the website to submit unlawful, abusive, misleading, fraudulent, or infringing content, to impersonate another person, or to upload or paste medical reports or other sensitive data into Patient Help contrary to website instructions.
9. Authority to submit another person’s details
If you submit a request for another person, you represent that you are authorised to do so. Where the request concerns a person below 18 years of age, it should be made by or with authority from a parent or lawful guardian.
10. Privacy and data handling
Use of the website is also subject to the Privacy Policy. By submitting information through the website, you acknowledge that personal data may be processed for the operational purposes described there, subject to applicable law and lawful retention obligations.
11. Limitation of liability
To the maximum extent permitted by applicable law, the clinic, its doctor, staff, and website operators shall not be liable for loss, harm, delay, or adverse outcome arising from misuse of the website, reliance on Patient Help for clinical or emergency purposes, inaccurate information provided by a user, third-party service interruptions, or failure by a user to seek timely emergency or direct medical care.
Nothing in these terms excludes liability that cannot lawfully be excluded under applicable law.
12. Changes, suspension, or discontinuation
The clinic may update, suspend, restrict, or discontinue any website feature, content, workflow, or support functionality at any time for maintenance, operational, compliance, or security reasons.
13. Governing law and jurisdiction
These terms are governed by the laws of India. Subject to applicable law, courts at Delhi shall have jurisdiction over disputes arising from website use.
14. Contact
For administrative questions about appointments, patient support, privacy, or website use, please use the Contact page, Patient Support, or the contact details displayed on the website.